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(347) 762-1612
service@companioncaterers.com

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Delivery & Returns Information

Return Policy

Customer satisfaction is very important to us, please read the following guidelines before submitting a return. If you need to cancel your order before it ships please email us at info@companioncaterers.com or call us at (347) 762-1612 and reference your order number. Please have your order number ready when calling.

Please Ship To:
Companion Caterers
1840 County Line Road
Suite #113
Huntingdon Valley, PA 19006

Damaged / Defective Item(s)- Please call us at (347) 762-1612 within 21 days if the item/s are damaged in transit so we can further assist you. For defective items, please contact us within 30 days. For defective items after 30 days please contact the manufacturer directly to submit a warranty claim.

Changed your Mind- You have 30 days to submit a return online with our easy returns tool below. Items must be in their original condition including manufacturer packaging, manuals & components to warrant a refund minus the original shipping charges.

Product Exchanges- Simply call us at (347) 762-1612 within 30 days so we can assist you. Item/s being exchanged must be in their original condition including manufacturer packaging, manuals & components.

Delivery Rates and Times

Shipping starts at a flat rate of $4.99 and is determined by the sub-total and by the method selected. Your shipping charges will be displayed on the Cart and Checkout page, prior to submitting your order. Once you enter your shipping address on the Checkout page your estimated delivery date will be displayed for your convenience.

Continental United States Shipping:
Ground Shipping - (2-7 business days)
Express Shipping - (2-4 business days)

Low Price Guarantee:
Shop with confidence at Companion Caterers with our low price guarantee. Simply call us at (347) 762-1612 with the competitor website and model number prior to placing your order and we will beat the total price for you! We reserve the right to refuse requests that cannot be verified or appear to be misrepresented or fraudulent. We reserve the right to modify the terms of our Low Price Guarantee without notice.

Low Price Guarantee Guidelines:
1. New items only.
2. Price adjustments will be honored for online stores only.
3. Total price of the item including taxes, handling, shipping and any additional charges.

 

Please note that Return submissions are not reviewed until the returned item(s) are being processed through our Returns Center.  We only ship within the United States at this time.